Honest current status: we don't process real payments yet.
We do not currently process real payments. Our Pro page describes a planned $49/mo (or $452/year) subscription, but billing is not yet connected to a real payment processor — clicking "Start Pro" opens a sign-in preview, not a real checkout. Because no payment can currently be made, there is nothing to refund today, and we're not going to publish a detailed refund policy for a purchase that can't actually happen yet.
Our Pro page already states an intended cancellation policy — monthly plans stop at the end of the current billing period when canceled, and annual plans are intended to be non-refundable after the first 14 days. We're repeating that stated intent here for consistency, but it is not yet in effect since no billing exists yet, and final refund terms are subject to confirmation ([TBD — final refund terms to be confirmed when Stripe billing is connected]).
Once real billing is live, this section will describe exactly how to request a refund and our processing timeline. There is no process to describe yet since no payments are currently processed.
Questions about our upcoming Pro plan can go to coaching@kids-hockey.com in the meantime.
Last updated: [TBD — date of legal review] — draft pending legal review. This page was drafted using our own site's real, current data practices as the source of truth (not a template from an unrelated business) and is not yet finalized by counsel.